DreamBingo Privacy Policy

At Dream Bingo, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit dreambingo.co.uk or use our services. We are operated by Betway Limited, licensed and regulated by the UK Gambling Commission, and we process your data in accordance with applicable data protection laws, including the UK GDPR.

Information We Collect

Here at DreamBingo, we collect several categories of information to provide you with a safe and enjoyable gaming experience. When you register for an account, we ask you to provide personal details such as your name, date of birth, address, email address, and telephone number. We also collect financial information, including payment card details or e-wallet account information, to process your deposits and withdrawals securely.

• We gather registration data such as your name, contact details, and date of birth to verify your identity
• We collect payment information when you use deposit methods like Visa, Mastercard, PayPal, Skrill, Neteller, or ecoPayz
• We track your gaming activity, including bingo room participation, slots play, and wagering history, to improve our services
• We record technical data such as your IP address, browser type, and device information when you access our site
• We may collect communication records when you contact our customer support team

How We Use Your Data

Our DreamBingo platform uses your personal information for several legitimate purposes. We use your data to verify your identity and age, as required by our licence with the UK Gambling Commission. We also use your information to process transactions, manage your account, and provide access to our games, including 90-ball bingo, 75-ball pattern bingo, slots, blackjack, roulette, and video poker.

We at DreamBingo also use your data to communicate important account notifications, respond to your enquiries, and, where you have opted in, send you promotional offers such as our welcome bonus or details about our Dream Loyalty programme. You can withdraw your consent to marketing communications at any time by contacting our support team.

Legal Basis for Processing

We process your data based on several legal grounds, including the necessity to perform our contract with you, our legal obligations under gambling regulations, our legitimate interests in preventing fraud and ensuring responsible gaming, and your consent where applicable.

Sharing Your Information

Our Dream Bingo team does not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services, including payment processors, identity verification providers, game software suppliers such as Microgaming, and regulatory bodies when legally required. We ensure that any third party we work with maintains appropriate data protection standards.

• We share data with payment providers to process your deposits and withdrawals
• We share information with identity verification services to comply with licensing requirements
• We may disclose data to the UK Gambling Commission or other regulators upon lawful request
• We share limited data with our game providers to deliver gameplay features

Cookies and Tracking Technologies

At DreamBingo Casino, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our website is used. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site. For more details, please refer to our separate Cookie Policy.

Data Security

We take data security seriously and implement technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our Dream Bingo systems use encryption technologies to safeguard sensitive data, including your payment details, during transmission. We also require identity verification at registration to help prevent fraud and protect your account.

Despite our best efforts, no method of data transmission over the internet is completely secure. We encourage you to use a strong password and keep your login credentials confidential at all times.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal and regulatory obligations under our UK Gambling Commission licence. When your data is no longer required, we securely delete or anonymise it in accordance with our internal retention procedures.

Your Rights

As a DreamBingo customer, you have several rights regarding your personal data under applicable data protection legislation. We are committed to honouring these rights and responding to your requests promptly.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we erase your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing
• You have the right to data portability where technically feasible
• You can withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below, and we will respond within the timeframes required by law.

International Data Transfers

As part of Betway Limited, our Dream Bingo operations may involve transferring your data outside the UK, including to Malta, where our parent company is registered. We ensure that any such transfers are conducted with appropriate safeguards in place to protect your information in accordance with data protection standards.

Responsible Gaming and Age Verification

We collect and verify age-related information to ensure that only eligible adults can register and play at Dream Bingo. We take our responsibility seriously when it comes to protecting vulnerable individuals, and we use data to support responsible gaming tools, including deposit limits and self-exclusion options where requested.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your rights under this policy, please reach out to our support team. We are here to help and will address your concerns promptly.

• Live chat available through our website
• Email: [email protected]
• Telephone: 0808 238 0021 or +44 207 062 5472
• Postal address: Dream Bingo, c/o Betway Ltd, 9 Empire Stadium Street, Gzira, GZR 1300, Malta

We at Dream Bingo value your trust and remain dedicated to safeguarding your privacy while you enjoy our games, promotions, and loyalty rewards.